To our patient family,
In an effort to protect our patients as well as our staff, doctors, and the community, and in accordance with CDC guidelines, we have made the decision to reduce our services to urgent/emergent eye care only. This is effective immediately through the end of March, at which time we will re-evaluate.
If you are scheduled for an appointment in the coming weeks, our staff will be calling to triage your complaints and reschedule you to a later date if appropriate when we anticipate being back up and running at full strength. However, as has become the new normal with COVID-19, the future is quite uncertain and this is subject to change. We will have minimal staff on hand to answer any questions you may have.
If you are running low on contact lenses or need to have your glasses replaced for any reason your information and concerns will be referred to your doctor and prescriptions may be extended as appropriate. Free shipping direct to you will be expanded and implemented as much as possible.
Pickups of glasses and contact lenses will be handled on a case by case basis, with respect to maintaining social distancing and the safety of all. Beginning next week, please call the office when you are in the parking lot so we can bring your materials out to your car, or to unlock the office door to let you in (one at a time) if deemed appropriate.
Our doctors will continue to be available during normal business hours if you are experiencing an eye emergency such as eye pain, red eyes, sudden vision changes, injuries and other urgent issues. Please call the office before coming in, as we may be able to address your concerns via telemedicine.
Please do not hesitate to call with any concerns you may have. We wish you all good health and cannot wait for a return to normalcy and seeing you all again soon!
Dr Nakajima, Dr Kennedy and Dr Brauer, and staff
Elgin Family Eye Care
Please see CDC advisement below.
Elgin Family Eye Care
165 S. Randall Rd.
Elgin, IL 60123
Phone: (847) 888-1555
Fax: (847) 888-2508
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 7:00 pm
Wed 9:00 am - 7:00 pm
Thu 9:00 am - 7:00 pm
Fri 9:00 am - 6:00 pm
Sat 8:00 am - 2:00 pm