Our office remains closed to foot traffic.
We will continue to have limited staff available to answer phones and process orders. Our office hours until further notice are: Monday-Friday 9am-5pm, and Saturday 9am-1pm.
Please call us at (847) 888-1555 if you have any urgent or emergent eye concerns as our doctors will remain available. We are utilizing telehealth and are able to do “virtual visits” via phone, Skype or FaceTime, and of course can make arrangements to see patients as needed for issues unable to be addressed with telehealth.
If you are in need of Contact Lenses your prescriptions may be extended and most boxes of contacts can be shipped directly to you free of charge, just give us a call at (847) 888-1555 and we will do what we can to help!
We miss you and wish you the best in health, and look forward to seeing you all again soon!
Dr Nakajima, Dr Kennedy, Dr Brauer, and staff
Elgin Family Eye Care
To our patient family,
In an effort to protect our patients as well as our staff, doctors, and the community, and in accordance with CDC guidelines, we have made the decision to reduce our services to urgent/emergent eye care only. This is effective immediately through the end of March, at which time we will re-evaluate.
If you are scheduled for an appointment in the coming weeks, our staff will be calling to triage your complaints and reschedule you to a later date if appropriate when we anticipate being back up and running at full strength. However, as has become the new normal with COVID-19, the future is quite uncertain and this is subject to change. We will have minimal staff on hand to answer any questions you may have.
If you are running low on contact lenses or need to have your glasses replaced for any reason your information and concerns will be referred to your doctor and prescriptions may be extended as appropriate. Free shipping direct to you will be expanded and implemented as much as possible.
Pickups of glasses and contact lenses will be handled on a case by case basis, with respect to maintaining social distancing and the safety of all. Beginning next week, please call the office when you are in the parking lot so we can bring your materials out to your car, or to unlock the office door to let you in (one at a time) if deemed appropriate.
Our doctors will continue to be available during normal business hours if you are experiencing an eye emergency such as eye pain, red eyes, sudden vision changes, injuries and other urgent issues. Please call the office before coming in, as we may be able to address your concerns via telemedicine.
Please do not hesitate to call with any concerns you may have. We wish you all good health and cannot wait for a return to normalcy and seeing you all again soon!
Dr Nakajima, Dr Kennedy and Dr Brauer, and staff
Elgin Family Eye Care
Please see CDC advisement below.