The CoVid-19 pandemic may be far from over, but we at EFEC are looking forward to a small but significant step in the journey. Starting this week, we will be seeing a small number of non-emergency patients- the first of these since the pandemic began several weeks ago.
If you are overdue for examination due to our recent CoVid-19 closure, or if you have a chronic medical eye condition that should not wait, please feel free to reach out to our schedulers at this time. We are working to prioritize patients with the highest needs, and hope that we can serve everyone in a timely fashion.
During this time, we have greatly expanded our already-thorough disinfection policies, with added redundancy (surfaces and equipment are now cleaned multiple times between each patient encounter) as an extra precaution. Each patient will be screened for CoVid-19 symptoms and temperatures taken, and will be asked to reschedule if deemed to be high-risk. Masks or face coverings (non-vented only) are required for anyone entering the building. Scheduling intervals will be much more spread out than usual to minimize possible inter-patient interactions. High-touch areas and surfaces will be disinfected at least hourly. Selection of frames will still be allowed, but with added disinfection and necessary restrictions to minimize the potential for contamination. Our patients who are 65 years of age and above will also be given priority for our first appointments of each day.
In short, we thank our valued patients for their understanding as we all work through the time of CoVid-19 together. We are doing everything we can to keep your families and ours as safe as possible, and we look forward to seeing you all as soon as we can.
Our office remains closed to foot traffic.
We will continue to have limited staff available to answer phones and process orders. Our office hours until further notice are: Monday-Friday 9am-5pm, and Saturday 9am-1pm.
Please call us at (847) 888-1555 if you have any urgent or emergent eye concerns as our doctors will remain available. We are utilizing telehealth and are able to do “virtual visits” via phone, Skype or FaceTime, and of course can make arrangements to see patients as needed for issues unable to be addressed with telehealth.
If you are in need of Contact Lenses your prescriptions may be extended and most boxes of contacts can be shipped directly to you free of charge, just give us a call at (847) 888-1555 and we will do what we can to help!
We miss you and wish you the best in health, and look forward to seeing you all again soon!
Dr Nakajima, Dr Kennedy, Dr Brauer, and staff
Elgin Family Eye Care
To our patient family,
In an effort to protect our patients as well as our staff, doctors, and the community, and in accordance with CDC guidelines, we have made the decision to reduce our services to urgent/emergent eye care only. This is effective immediately through the end of March, at which time we will re-evaluate.
If you are scheduled for an appointment in the coming weeks, our staff will be calling to triage your complaints and reschedule you to a later date if appropriate when we anticipate being back up and running at full strength. However, as has become the new normal with COVID-19, the future is quite uncertain and this is subject to change. We will have minimal staff on hand to answer any questions you may have.
If you are running low on contact lenses or need to have your glasses replaced for any reason your information and concerns will be referred to your doctor and prescriptions may be extended as appropriate. Free shipping direct to you will be expanded and implemented as much as possible.
Pickups of glasses and contact lenses will be handled on a case by case basis, with respect to maintaining social distancing and the safety of all. Beginning next week, please call the office when you are in the parking lot so we can bring your materials out to your car, or to unlock the office door to let you in (one at a time) if deemed appropriate.
Our doctors will continue to be available during normal business hours if you are experiencing an eye emergency such as eye pain, red eyes, sudden vision changes, injuries and other urgent issues. Please call the office before coming in, as we may be able to address your concerns via telemedicine.
Please do not hesitate to call with any concerns you may have. We wish you all good health and cannot wait for a return to normalcy and seeing you all again soon!
Dr Nakajima, Dr Kennedy and Dr Brauer, and staff
Elgin Family Eye Care
Please see CDC advisement below.